Branch Policies and Procedures

Creating a safe and supporting environment for our staff and volunteers is a key objective within our Branch mission. We do this by ensuring honesty and transparency within our practices and putting policies in place that protect our colleagues, volunteers and supporters.

Complaints Procedure
This procedure is for complaints from members of the public about RSPCA Mid Norfolk & North Suffolk Branch services, and members of the staff, our volunteers or Trustees.

The complaints procedure is not set up to handle animal welfare concerns about a particular animal or other general animal welfare matters such as farm animal transport or slaughter. These must be reported in the usual manner by calling 0300 1234 999.


Privacy Notice
This privacy notice outlines how we collect and use personal data that is gathered by ourselves “Royal Society for the Prevention of Cruelty to Animals Mid Norfolk & North Suffolk Branch, charity number 206629” through our services.


“Speak Up” Policy
In order to demonstrate and maintain transparency and honesty in our practices, the RSPCA Mid Norfolk & North Suffolk Branch has created a “speak up” (whistleblowing) policy in order to make it clear the principles, scope and the process for raising concerns about the staff of, individuals working on behalf of, and the practices of, our Branch. It is important that any fraud, misconduct or wrongdoing by staff or others working on behalf of the Branch is reported and properly dealt with. This policy applies to all of those working for the Branch whether within a volunteering or employed capacity. The precedents set out in the following policy can also be applied to and followed by members of the public who come into contact with the Branch and also contractors and partners of the RSPCA Mid Norfolk & North Suffolk Branch.


Safeguarding Policy
The RSPCA Mid Norfolk & North Suffolk Branch (“The Branch”) works to make a positive contribution to a strong and safe community and recognises the right of every individual, employees, volunteers, customers and donors, to stay safe. This policy seeks to ensure that the Branch undertakes its responsibilities in regard to the manner in which it protects staff, volunteers, children, younger people and/ or adults at risk and that it will respond to any concerns appropriately.


Anti-Fraud, Bribery & Corruption Policy
The purpose of this policy is to set out the Branch’s stance on fraud, bribery and corruption and its approach to preventing, detecting, reporting and investigating fraud, bribery and corruption.