Contact us

Have a question or looking for advice? Contact us using the form below. You can also check out our Frequently Asked Questions below.

Opening Hours

Monday–Friday 10:00am–4:00pm

Follow Us

Frequently Asked Questions

Before getting in touch, have a look through our FAQs

Frequently Asked Questions

RSPCA branches raise their own money locally to support the animal welfare work they do for their area. We are an independent charity, dealing with adoptions, rehoming, local financial aid and fundraising through events and our charity shops. Although we are a separate registered charity, we support the National RSPCA by providing rehabilitation for the animals they have taken in. We do not have Rescue Officers or Inspectors at the Branch, and we do not have access to the National RSPCA’s records.

There is a postcode checker as these vouchers are only available for those living within our catchment area. If you are not in our catchment area, you will be redirected to an external site where you can find your local Branch.

You can find out more information here

If you have questions about any items for sale in our shop, please contact the Branch office on 0303 040 1565 and the receptionist will transfer you to your preferred shop.

You can also find out information such as their opening hours here

We do have volunteer drivers who collect items to take to our charity shops or office. Please complete a form here

You can see a list of what we are able/unable to accept as donations here

Unfortunately, we do not accept duvets, pillows, or anything that will be difficult to deep clean. We would very much appreciate towels, duvet covers, throws and pillowcases, though.

You can find out more about the adoption process through our handy ‘How it Works’ page.

We offer financial aid for veterinary bills on a case by case basis.

You can find more information here


You can make a complaint via email or writing. Via email – Send a complaint to which will be sent to the appropriate department manager. Via post – Write a letter to us, addressed to RSPCA Mid Norfolk & North Suffolk Branch, The Street, Ashwellthorpe, NR16 1EX.

You can see our complete complaints procedure here

Volunteers must be aged 18+ years.

Before getting in touch, have a look through our FAQs

To report cruelty, injured strays or wildlife call 0300 1234 999