We have an exciting opportunity for a Receptionist to join the team.
The Receptionist will work under the direction of the Shared Services Officer and will be responsible for all reception and front of house activities carried out by the RSPCA Mid Norfolk and North Suffolk Branch.
Working collaboratively with Branch staff, volunteers and Trustees you will be the first point of contact for enquiries into the Branch and will ensure that the customer experience offered is of the highest standard, from initial contact through to outcome.
An outgoing and enthusiastic individual, you will proactively seek to improve and streamline the administrative functions within the Branch where necessary and will possess the ability to react quickly and positively to the changing dynamic of the Branch.
At all times you will maintain the excellent standards expected from the RSPCA and be supportive and sympathetic to the aims of the charity.
We are looking for a team player who is educated to at least grade C or above in GCSE (or equivalent) English and mathematics, who can build internal and external relationships quickly. You will have previous experience of working in a reception and administrative role and possess excellent communication and customer care skills. Your IT proficiency will be outstanding, and you will have the ability to use your initiative whilst working in a busy office.
What’s in it for you?
We are looking for the ideal candidate to join our Branch and in return we can offer a pension, 29 days annual leave per year (including flexible bank holidays), a dynamic and exciting team and plenty of finned, furry, feathered and scaly friends to interact with!