Meet the team

Our Animal Welfare team all work tirelessly to support animals within our Branch area. They are the friendly faces behind every adoption, rehoming, financial aid and neutering voucher we issue!


Head of Animal Welfare
Favourite Animal: Border Collie

After loving animals from the year dot, I honed my skills and passion further by spending 5 years studying animal science and welfare, completing both a NDAM and a BSc (Hons) in Animal Science and Welfare. I have had various jobs caring for a variety of animals from insects and reptiles to livestock and domestics. I joined the Branch to try to improve local animal welfare on the frontline, but literally ended up taking most things home for some TLC. That is how I’ve acquired multiple animals who are all considered ‘broken’ in some way, this includes a cat who is deaf, and only has one kidney. I manage a crack team of Animal Welfare Officers and a Coordinator who deal with many aspects of each animal’s transition through the Branch and onto new homes. We all put our blood, sweat and tears into our job, (sometimes literally) to make sure the animals receive the best welfare and outcome possible. Interesting fact about me, I recently qualified as a sheep shearer!

border collie


Animal Welfare Manager
Favourite Animal: Horses and Dogs

I joined the Branch in April 2019 as an Animal Welfare Officer after previously working in a variety of different job roles across Norfolk. I gained my degree in Marine Biology and Natural History in 2009 and I initially worked for Redwings Horse Sanctuary before teaching on the Animal Science and Welfare pathway at Easton and Otley College. I left teaching and then joined Norfolk Constabulary as a PC based in Norwich City Centre working with a variety of different people and situations. After working several roles out of the animal welfare sector, I realised that I wanted to come back and work with animals, so I successfully joined the RSPCA! My favourite animals are both Horses and Dogs, I'm afraid I can't pick just one!

dog and horse


Animal Welfare Coordinator
Favourite Animal: Cat

After moving to Norwich from Kent, I started volunteering for the Branch as a Cattery Assistant at the Barrack Street Branch in 2013. I then moved with the Branch to North Tuddenham and took on the role as a Volunteer Receptionist and also began fostering the cats and kittens. Since May 2018 I have been employed as Animal Welfare Coordinator, mainly dealing with welfare enquiries and neutering vouchers. I have always had animals in my life especially cats. I have 5 cats at the moment (apart from all the foster kitties, currently 15) and will always be amazed at how different their personalities can be. Yes, I think I am the proverbial Mad Cat Lady! I love working for the RSPCA as it is never boring, you never know how your day will work out and I get great satisfaction seeing an animal change from being very sick to a healthy and happy animal again.



Animal Welfare Officer
Favourite Animal: Tiger

Hi, my name is Charlotte but I am also known as Tigger at the office as I am very bouncy and fast moving. I used to be a receptionist at a 4* hotel so I am extremely organised and can deal with situations with the public well. I have a Level 3 Animal Management qualification and before starting at the Branch I had volunteered for 3 years as a home visitor. I am an Animal Welfare Officer for the RSPCA Mid Norfolk & North Suffolk Branch, I deal with the vets, signing animals over, rehabilitating, fostering and the entire adoption process. I love working for the RSPCA as its rewarding knowing we have rescued the animals, made them better and then found them their new furever home. My favourite animal is a Tiger because they are solitary animals, playful, they love water and they are majestically beautiful. I think they are incredible.



Animal Welfare Officer
Favourite Animal: Cats and Highland Cattle

Up until 2008 I had been a successful business partner for over 10 years but decided I needed a change of career.  I joined the Suffolk East Coast Branch of the RSPCA as a re oming assistant where I began to expand my knowledge of animal welfare and the needs of these desperate and vulnerable animals coming into Branch care.  During these 11 years I learnt every part of the job with regards to rehoming rescue animals and their needs during this sometimes long ardous journey.  I also studied to become an Animal Medicines Advisor and formalised this by achieving SQP status which enables me to Prescribe & Supply animal medicines and give advice. Over the years I have been tempted to adopt many of the animals who have come in sick and injured but the lucky one (for me) is my cat Jag whom I adopted from a kitten many years ago now. 

In 2019 Suffolk East Coast Branch merged with the Norwich Branch and I became part of an excellent team of dedicated animal lovers and I now hold the position of Animal Welfare Officer for the RSPCA Mid Norfolk & North Suffolk Branch. Never been happier than I am now in my working career.


Animal Welfare Officer
Favourite Animal: Cats & Sloths

I began my journey to working with animals by studying a National Diploma in Animal Care, which led to me going to university to study BSc (Hons) in Animal Behaviour. When I began studying animals I always knew that I wanted to work for the RSPCA, and am unbelievably proud to say that I now do! My expertise is my knowledge with cats from my previous role, and my dissertation study was about cat behaviour too. Although I have lots of knowledge on cats, I also have a background of working with small animals and birds too. I am proud to be a part of the RSPCA, it is undoubtedly rewarding to know I play a part in improving the lives of animals and finding them new homes where they can receive the love they deserve. As you may have guessed, one of my favourite animals are cats, but I also absolutely adore sloths too!

Our Shared Services team keep the organisation going by looking after our administration, customer service, I.T, communications and governance.


Chief Executive
Favourite Animal: Bushmaster Viper

I have a real passion for animal welfare and have been lucky enough throughout my 22 year career to have been an RNZSPCA Inspector, Veterinary Nurse with Guide Dogs for the Blind, RSPCA Branch Development Adviser, Regional Manager for Cats Protection, Head of Volunteering at Battersea Cats & Dogs Home and was the Chairman of the RSPCA Essex North East Branch. I can honestly say that I love my role, and am very lucky to work with such a fabulous team of staff and volunteers who have all the skills, experience and enthusiasm in order to achieve positive outcomes for animals. That’s what we’re all here for, and that’s what makes the RSPCA the best animal welfare charity in the world.



Head of Shared Services
Favourite Animal: Bumblebees

My background is in administration in the not-for-profit sector but I have always loved animals so when the opportunity came up to work for a Branch of the RSPCA I was thrilled! Every day is different and exciting and I have learnt so much watching our fantastic Animal Welfare Team at work. I found it really hard to choose a favourite animal but I would have to say bumblebees are one of my favourites as they are so important to our environment and are really extraordinary little creatures.

Our innovative Income Generation team is made up of our hospitality, retail and education and events team. They help us to raise the vital funds through events, necessary to help us to continue to rescue, rehabilitate and rehome more animals.


Education & Events Officer
Favourite Animal: Penguin

I joined the Branch in January 2019 as the Education & Events Officer. Having previously worked in Local Government for 13 years delivering training and education events in schools I saw this role as a combination of my two loves, educating children and adults and organising events to not only reach a wider audience for animal welfare advice but to raise much needed funds for the Branch. It is so rewarding to be part of the journey the animals we deal with go on, I get up in the morning with a purpose, the work of the whole team is inspiring and I am proud to play a part. I never believed in the "perfect" job and enjoying the work you do but this role has proved me wrong on both counts. My favourite animal is a penguin (although we don't have many of them) but on the domestic front I better say a cat or my son would never forgive me!!

Our fantastic and creative Shops team help us to manage and run our nine charity shops across Norfolk and Suffolk.

  • All
  • Attleborough shop
  • Cromer shop
  • Dereham shop
  • Norwich shop - Magdalen Street
  • Sheringham
  • Wymondham


Attleborough Shop Manager

Love my job! I must have been in this role as a Shop Manager for twenty years. In my role, every day is a challenge to try and make as much money as we can by displaying merchandise in the best way possible, changing displays on a regular basis but most importantly customer care, knowing their needs and listening. My passion in life is animals, I love them all, one Labrador in particular! The team of helpers I have here, my deputy Pete and all the volunteers, work very hard to make the shop inviting to the customers with good customer care. We do extra events such as fashion shows which I enjoy putting together but the staff all help, it’s a team effort. As for the future who knows.


Attleborough Shop Deputy Manager

Hello my name is Peter and I’m the Deputy Manager at Attleborough Shop. I joined the charity in February 2014 and work two days a week. I enjoy my role knowing that the money raised is going to animals that need care and medical attention.

Sue, my Manager often comes up with great ideas, so while I have been working with her I have been carol singing, a model four times in a fashion show and dressed up as chicken doing a street collection!! My favourite animals are dogs especially cocker spaniels and Labradors. I love it when our four legged friends come into the shop to say "hello". I would like to think they are coming in to see me although they really come in for a treat.

Within the job role you never know what will be donated which can make it quite exciting at times. I also enjoy working with our fabulous volunteers who we couldn't run the shop with without their help and support.


Cromer Shop Manager

My background is in retail including 4 years with Barnardos where I gained experience working for a charity.

One of a large family, I was brought up on a small farm where we kept a wide variety of animals. In December 2014 it was with great pleasure I joined the team at Cromer. Cromer is a challenging shop to run as we receive large amounts of donations, but it is also very rewarding and I am extremely proud of the work that our wonderful team of staff and volunteers do. I have two pets, an 11 year old Chihuahua called Pixie and a 5 year old cat called Casper.


Cromer Deputy Shop Manager and eBay Coordinator

Animals are my passion. I volunteered my time while studying in college and leapt at the chance to join the team in 2013. I've spent a lot of hours working with animals and volunteering with public services. I am a believer in do what you can, when you can, how you can, where you can. Working hard to provide the public with a pleasant experience along with quality used and new items is made all that more rewarding knowing all the proceeds goes to helping to offer animals care and welfare in their time of need. Choosing a favourite animal is an almost impossible task, I'm a keeper of black cats so they hold a special place.


Cromer Deputy Shop Manager

I joined the RSPCA team at Cromer in 2014 as a volunteer where I helped out with a wide range of tasks. In 2017 I was offered a job with Cromer mainly to do the furniture side but also running the shop and organising the volunteers and general running of the shop. I am very proud to be a member of the team at Cromer and to work for the RSPCA.


Dereham Shop Manager

From a very young age I have been involved in the husbandry of many animals. My Dads job was in animal welfare. We kept a smallholding of animals and continue to keep a variety of birds. Growing up, the house was always filled with children, the local injured wildlife, small farm animals and pets. I enjoyed every minute and love animals. I realise how lucky I was.

I am a recent member of the Retail team, opening the Dereham shop just this year. I come from a retail background having previously worked for a large supermarket chain for 10 years. I love customer service and enjoy the HR part of my job. I am relishing the opportunity to make our Dereham charity shop a part of the community, spreading awareness of the RSPCA's work and helping facilitate the welfare team with an income.

My partner in crime and best friend is my Westie, Vicky. I love Westie's, they are such gentle dogs and their bustling makes me giggle.


Magdalen Street Shop Manager

I've been obsessed with animals since I was a child, becoming vegetarian at the age of 12 and recently becoming a Vegan. I have always had rescue animals and wanted to be involved in helping them anyway I could. I have always worked in retail and have been in management roles for 20 years and managing a store to raise money for neglected and abandoned animals has fulfilled a lifelong ambition. It's a pleasure to come to work knowing the difference you make!


Magdalen Street Deputy Shop Manager

My love of animals definitely came from my parents, especially my Dad who was constantly rescuing German Shepherd dogs (his favourite breed) and so I grew up surrounded by big affectionate dogs. As much as I would love a big dog I only have room for a little one and so at home (and sometimes at work) I have my little spaniel Leo who just loves all the attention and fuss he can get. I started with the RSPCA in 2018 and feel really proud to be working for such a wonderful charity which helps animals and people in so many different ways; and as an added benefit I get to fuss all of the dogs who come into our shop with their owners!


Sheringham Shop Manager

Before joining the RSPCA family I worked as a classroom assistant teaching special youth with complex and profound difficulties discovering hidden amazing skills. I also have worked in IT which involved visiting customers, writing and developing bespoke software. Here I met my husband of 29 years. We have six children and have cared for various pets including Twitchy, Fudge and Truffles the rabbits and Rex Gandalf, Charcoal & Flash the guinea pigs. I also have a long sales background, working in store and as a jewellery rep travelling around Hertfordshire and Bedfordshire. Home work included childminding and selling on eBay and Amazon. I am wholeheartedly behind all the RSPCAs aims and feel privileged to be able to be fundraising for such a good cause.


Wymondham Shop Manager

I'm the manager of the Wymondham shop and have been for the past 16 years, this is our second shop we moved to our present location in 2012 from a smaller shop just across the road. I really enjoy working in the shop with our lovely customers and volunteers some who have been here longer than me! What I really enjoy is the variety of each day from the lovely donations, to dressing our windows. You never know what each day will bring sometimes nothing (!) or sometimes it’s overwhelming, but we cope. We also have lots of lovely customers who regularly come in for a chat and then we can give their dogs a treat too.


Wymondham Deputy Shop Manager

I have worked in the Wymondham shop for 5 years where I started doing two days a week, this year it changed to three days. Most days I love my job I have a lovely hard working group of volunteers in the shop. I enjoy the customers that come in and their dogs which are my favourite pet of all, Labradors being my love of my life, having had my first at only 5 years old.

adamMeet the team