News and events

Branch Update – Coronavirus (COVID-19)

UPDATED 16th June 2020

Adoption, Rehoming and Veterinary Assistance.

Following advice from DEFRA, we began to undertake animal adoptions in late April. We are however following a different process than our usual procedure due to the restrictions around COVID-19. You can find out more about how it works here.

You can contact us on the phone (0303 040 1565) or via email ( during our normal opening hours (Monday to Friday, 10:00am to 4​:00pm) – however, unfortunately, we will not be able to accept any additional animals into our care unless as an emergency and via the RSPCA Inspectorate. This is ​due to limited resources​, meaning that we need to reserve​ supplies for animals already in our care and those most in need. If you ​kindly have donations for the animals in our care, please feel free to leave them outside our Longwater offices and we will collect them during opening hours.

We understand this may be a difficult time for some of our supporters​, so please be assured that we will still be available for signposting and to offer advice where we are able. We will also continue to run our subsidised neutering voucher programme and offer veterinary financial aid on a case by case basis​, however this is subject to our veterinary partners being available​. If you are concerned about an animal that is sick, injured or distressed please contact the National RSPCA on 0300 1234 999.

Charity Shops

We are happy to announce that after a period of closure, we will be reopening our Charity Shops on Monday June 29th. We are looking forward to seeing our customers again and raising the vital funds needed to help us continue to help animals in need. Rest assured we have put appropriate measures in place to ensure the safety of our staff, volunteers and customers. If you have donations for our shops please call us on 0303 040 1565 and we will let you know how to get your donations to us safely.

How You Can Help 

Sadly, due to the necessary restrictions around COVID-19 the majority of our income streams ceased as a result of our shop closures and all of our 2020 fundraising events being cancelled. As a charity, we have always relied on the generosity of the public to enable us to do the work that we do and now, more than ever, we need your help and we can’t do what we do without your support. Luckily there are many ways you can support our work:

  • If you are doing more online shopping than usual, you can sign up to EasyFundraising or Amazon Smile and help us raise money for animals without any additional cost to yourself
  • We also welcome any donations you may have for our shops or the animals in our care
  • You can purchase an item for our animals from our Amazon Wishlist
  • You can take part in our new lottery via Make A Smile. 

For more information on ways you can help, check out our Individual Fundraising page.

AnnaBranch Update – Coronavirus (COVID-19)